Pause
Pause

Build something worldwide.

McDonald’s Worldwide 2018 convention website. Banner highlights Global Session I on demand. Newsfeed section below features Global Session III available on demand, with images of stage screens showing the McDonald’s logo.
UI Strategy
Custom Development
APIs & Integrations
IOS Application
Android Application
Custom Data Dashboard
Customizable Platform
Gamification
Social Interaction
Ux Strategy
Large banners on a building for McDonald’s Worldwide 2018 convention, featuring the golden arches logo and colorful text.
The Overview

What is Worldwide?

Every two years, McDonald’s hosts their Worldwide Convention to gather their most important stakeholders for inspiration, information, and celebration. From daily global sessions and A-list entertainment, to interactive learning experiences and an exhibit floor spanning more than four football fields, Worldwide is the event that connects attendees from over 120 countries across the McDonald’s System and charts the business’s trajectory.

Each year, the Convention agenda is developed to meet the current needs of McDonald’s people and their customers. With unprecedented disruptions taking place in their business, the 2018 event needed to be more immersive and insightful than ever before. Just as McDonald’s is committed to driving decisions based on customer insights, this year’s convention needed to be driven by the insights of their attendees. McDonald’s partnered with Kindle Communications and Clique Studios to create a digital strategy and platform that would drive a truly valuable experience, using data to make it personalized.
Large McDonald’s convention stage with multiple screens displaying the golden arches logo and food images, with attendees gathered in front under hanging lights.

Partners in crime.

For over 20 years, Kindle Communications has worked closely with McDonald’s internal teams to produce the bi-annual Worldwide Convention—including developing content and messaging, staging and lighting design, procuring entertainment, and producing graphics and videos, Kindle is involved in nearly every aspect of the Convention.

For the past four years, Kindle Communications and Clique Studios have partnered as an arm of McDonald’s Corporation’s digital team. Kindle acts as the main client contact, putting forth and communicating the strategic plans while collaborating with Clique to design and develop the best user experience.

The partnership was formed with the common goals of going above and beyond for our clients, providing an intuitive and advantageous digital experience for attendees, and tackling a myriad of design and technical challenges. In doing so, we’ve leveraged our complementary skills, putting both partners in the position to do what we do best, and leading to our continually renewed collaboration. We have a mutual understanding and trust in our partnership that allows us to be extremely flexible for our clients to deliver the unexpected.Every two years, McDonald’s hosts their Worldwide Convention to gather their most important stakeholders for inspiration, information, and celebration. From daily global sessions and A-list entertainment, to interactive learning experiences and an exhibit floor spanning more than four football fields, Worldwide is the event that connects attendees from over 120 countries across the McDonald’s System and charts the business’s trajectory.

Each year, the Convention agenda is developed to meet the current needs of McDonald’s people and their customers. With unprecedented disruptions taking place in their business, the 2018 event needed to be more immersive and insightful than ever before. Just as McDonald’s is committed to driving decisions based on customer insights, this year’s convention needed to be driven by the insights of their attendees. McDonald’s partnered with Kindle Communications and Clique Studios to create a digital strategy and platform that would drive a truly valuable experience, using data to make it personalized.
Generate Excitement

Targeted approach.

Leveraging data and insights from past conventions, we adapted the UX and UI to match attendee’s patterns and preferences.

Interconnected experience.

Integrating the website and app allowed users to create profiles and plan agendas on one platform, knowing it would transfer to the other.

Remote access.

While not all team members could physically attend, the site enabled remote employees to engage in conference content and stay up to date.
McDonald's Worldwide website agenda screen example
Interactive calendar of events for the convention
McDonad's Worldwide website photo gallery page
Personalizable Image Gallery
McDonad's Worldwide resources page
Resources Hub, For one source of truth
McDonad's Worldwide website profile screen
Profile creation with ability for users to customize
McDonald's website international menu page
Menu organized by meal,  with easy navigation by date
McDonad's Worldwide website featured news post
Featured events, with information Pages
Left arrow
Right arrow
The App

Worldwide in the palm of your hand.

The website was just one piece of the puzzle. We set out to put the convention in the palm of every attendee’s hand with a mobile app designed to enhance the physical experience. Integrating with the website, we allowed users to create and customize profiles, plan their schedules, and set preferences that would translate into the app.

We leveraged the design and branding elements from the site to create a streamlined experience across all platforms, and built for both iOS and Android. More than just aligning the site with the app, we designed all platforms to mirror the onsite McDonald’s Worldwide experience.
The Features

Like it. Love it. Rate it.

Allowed for real-time feedback through user ratings and surveys to improve conference-goers’ experiences based on their preferences.

Just for you.

Enabled users to customize profiles, personalize agendas, change color schemes, and save preferences for a tailored experience.

Badges. Glorious badges.

Gamified the experience through badges that sparked friendly competition and kept attendees consistently engaged.

Share the moment.

Connected the 15,000 attendees via a social sharing platform, including photo sharing, commenting, liking, and networking.

Stay up to date.

Sent push notifications to encourage interaction, leveraging location services and user data for targeted messages.

Right place, right time.

Put the convention in the palm of the attendees’ hands with interactive maps and location-based push notifications using hub devices.
Mobile app interface showing a welcome screen that says Happy Sunday, James!
Mobile app screen displaying an agenda detail with event information and a rate button.
Illustrated badge icon of a professional avatar on a colorful background.
Mobile app interface showing an exhibit floor plan and exhibit directory search.
The Features
McDonald's case study image showcasing Worldwide initial dashboard view

Like it. Love it. Rate it.

Allowed for real-time feedback through user ratings and surveys to improve conference-goers’ experiences based on their preferences.

Just for you.

Enabled users to customize profiles, personalize agendas, change color schemes, and save preferences for a tailored experience.
McDonald's case study image showcasing Agenda details

Badges. Glorious badges.

Gamified the experience through badges that sparked friendly competition and kept attendees consistently engaged.

Share the moment.

Connected the 15,000 attendees via a social sharing platform, including photo sharing, commenting, liking, and networking.
McDonald's case study image showcasing a gamification graphic

Stay up to date.

Sent push notifications to encourage interaction, leveraging location services and user data for targeted messages.
McDonald's case study image showcasing Agenda details

Right place, right time.

Put the convention in the palm of the attendees’ hands with interactive maps and location-based push notifications using hub devices.
The Stats
127,452
App Sessions
99.99
%
Crash-free sessions
102,180
Website Sessions
39,137
Badges Earned
12,030
Unique App Users
29,466
Unique Website Users
1,883
Posts on Photostream
7,940
Likes
Like what you see?

Build something with us.

Talk To Us